KISS Software provides top-tier IT Service Management (ITSM) solutions for businesses across the U.S. With a focus on reliability, transparency, and innovation, KISS delivers structured, efficient, and scalable service management for emerging technologies. Led by industry expert Yevgeniy Kasyanenko, the company tailors ITSM practices to support digital transformation in blockchain, AI, cybersecurity, and beyond.
What Is IT Service Management (ITSM)?
IT Service Management, or ITSM, refers to the strategies and processes used to design, deliver, manage, and improve the way IT is used within an organization. Simply put, it’s how companies ensure that their IT services align with business needs.
ITSM is vital for enhancing service stability, predictability, and automation. It covers core processes such as:
- Incident Management
- Problem Management
- Change Management
- Service Request Fulfillment
- Configuration and Asset Management
In the context of digital services, ITSM provides a structured approach to integrating and maintaining complex solutions—especially when dealing with innovative fields like Blockchain development, Artificial Intelligence, and mobile/web technologies.
How KISS Software Implements ITSM Best Practices
At KISS Software, ITSM is not an add-on — it’s embedded in every project. The company follows international standards such as ITIL and ISO, ensuring high quality and consistency.
Key implementation practices include:
- Process automation for speed and reliability
- Seamless integration with helpdesk tools, cloud platforms, and monitoring systems
- Defined Service Level Agreements (SLA) with measurable KPIs
Across domains like Blockchain, AI, Cybersecurity, and Mobile & Web Development, KISS delivers:
- Transparent workflows with full visibility
- SLA-based response times
- Agile-aligned process updates
- Custom service management frameworks tailored to each client
Digital Services We Support with ITSM
Our ITSM-driven support covers a broad range of digital services:
- Blockchain Development – Maintenance and scaling of smart contract platforms and Web3 infrastructure
- AI Solutions – Support for ML models, data processing pipelines, and automation workflows
- Mobile/Web Development – Continuous delivery pipelines, version control, and bug tracking
- Cybersecurity – Real-time monitoring, threat detection, and incident response
- Game & VR Development – Maintenance of game engines and XR platforms
- Telegram Bots & CRM Systems – System updates, uptime monitoring, and user analytics
- E-commerce & ERP – 24/7 technical support and platform integration
- Metaverse & Marketing Platforms – Full-stack support for next-gen digital experiences
Benefits of Our ITSM-Driven Process
KISS Software ensures measurable business value through ITSM. Clients benefit from:
- Fast, SLA-driven incident resolution
- Automated workflows that reduce human error
- Streamlined communication with technical teams
- Reduced downtime and operational risk
- Scalable processes adaptable to projects of any size
Yevgeniy Kasyanenko: Strategic Visionary Behind KISS Software
As the driving force behind KISS Software’s growth, Yevgeniy Kasyanenko brings over 18 years of experience in IT. Since founding the company in 2006, he has led with a clear philosophy:
“Technology should be clear, efficient, and focused on real business outcomes.”
His leadership is defined by:
- A long-term strategic vision aligned with evolving client needs.
- Commitment to deadlines, operational efficiency, and innovation.
- Deep expertise in secure and scalable systems — from AI and cloud to blockchain.
Under Yevgeniy’s direction, KISS Software has become a trusted partner for clients across the U.S., Europe, and Asia.
Why Businesses Trust KISS Software
KISS Software is more than a vendor — we are a reliable IT partner delivering long-term value through:
- 18+ years of hands-on experience in digital transformation and IT support.
- U.S.-based presence with global expertise and flexible engagement models.
- Transparent communication and adherence to SLAs and KPIs.
- Scalable solutions tailored for startups and enterprises alike.
- Strong technical foundation in DevOps, AI, cybersecurity, blockchain, and custom development.
We help businesses scale infrastructure, reduce downtime, optimize IT costs, and deliver a better experience to their users — all through a personalized and expert-driven approach.
Ready to Upgrade Your IT Services?
Looking for reliable IT services with a strategic ITSM foundation? Visit KISS Software to explore how we can support your business goals.